Return policy

Last updated:

Cooling-off and inspection window

You may initiate a return within fourteen calendar days of delivery if capsules remain sealed, tamper-evident rings are intact, and batch codes match the packing slip issued by Xlozarinxlyex. Opened units cannot be accepted due to hygiene regulations governing ingestible products.

Cross-border returns remain subject to carrier rules where you live; our issued address is in South Australia and that geography governs the policy text on this page unless mandatory consumer law where you reside says otherwise.

Advertising expectations for supplement orders

List prices and imagery on xlozarinxlyex.world describe food-supplement merchandise only. If you purchased after clicking an advertisement, the statutory cooling-off rules above still apply, and you should rely on the printed label—not ad creative—for questions about suitability or ingredients.

How to start a return

Email support@xlozarinxlyex.world with your order reference, lot number, and photographs of unopened packaging.
Await written authorisation with a return merchandise authorisation code.
Ship the parcel via trackable service to 959 A7, Cheltenham SA 5014, Australia, quoting the authorisation code externally.

Refunds and timing

After warehouse inspection, eligible refunds are initiated within seven business days to the original payment instrument. Delivery charges are non-refundable unless the item arrived damaged or incorrect through our error. Banking institutions may add settlement delays outside our control.

Faulty goods

If a product arrives damaged or materially diverges from its published description, Australian Consumer Law may entitle you to a repair, replacement, or refund. Preserve all packaging and contact help@xlozarinxlyex.world with photographic evidence within seventy-two hours of receipt.

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